Business Ideas in Romania

Give a little more than expected

• Posted by Clarisa on September 13th, 2007 filed in Entertainment, Food and beverage, Services

Opportunity: improve your image and services through customer care

A few days ago we hosted a Green Cafe as I had wrote here. It was very interesting to see people discussing passionately for fifteen minutes, and then having to change subjects as each session ended. One of the things that captured my attention at this event, as it was one of my responsibilities, was the food. We decided for a catering company, Best Chef.We discussed with them the menu and they were quite flexible to our requirements. They did, however, make a few last minute unrequested changes to our order. Anyway, the food was tasty and we appreciated the fact that they delivered it a few minutes before we agreed.

But what really impressed me was the next day their manager called in order to make sure everything went right. Their mistake with the menu didn’t bother us that much, but since he was asking… I explained to him that a few things were different than we agreed.

I had no expectations from him, but he apologized for his employees mistakes and asked to amend these mistakes by sending us a cake. So, the next day, the General Manager himself came to our office with the cake and apologized once again. Not to mention the cake was really good.

Often missing in Romania is exactly this type of customer service. Although some mistakes are inevitable, showing real concern for the customer’s wishes will definitely increase his brand power and also his services.